1. What areas of the UK do you deliver to?
We provide event hire services throughout the UK from the southeast to the southwest and everywhere else in between. We have successfully delivered to locations ranging from Scotland down to Cornwall. If you're unsure whether we cover your location, please contact us for more information. Delivery fees apply.
2. How do I place a hire order?
To place an order, simply browse our online rental catalogue, select the items you would like, and add them to your wishlist. Once you've made your selection, review your wishlist and add your desired quantities. Once you are happy, submit your wishlist. Please note that submitting a wishlist does not secure the items. We will check product availability and then email you with a proposal. You can also contact us directly via phone or email for assistance with your order.
3. Is there a minimum order requirement?
Yes, there is a minimum order of £200 for deliveries over 50 miles.
4. What types of events do you cater to?
We cater to a wide range of events, including weddings, corporate events, parties, exhibitions, and more. Whether you're planning a small intimate gathering, a large-scale event, or just looking to hire props for a film, we have the perfect items to suit your needs.
5. How far in advance should I book?
We recommend booking as early as possible to ensure item availability, especially during peak seasons. However, we understand that last-minute bookings can happen. We will always do our best to accommodate your needs so please contact us.
6. Is there a minimum hire period?
There is no minimum hire period. Our standard hire covers three days, however you can hire the items for a shorter period of time if the venue can’t hold on to the items. Note that nighttime collections come at a cost.
7. What is the multiplier fee?
Our standard hire period is three days. If your order exceeds this period, a multiplier fee will be applied. This fee is calculated based on the additional days beyond the standard hire period. For more details and a customised quote, please contact us directly.
8. Do you offer delivery and setup services?
Yes, we offer delivery, setup, and collection services to ensure your event runs smoothly. Delivery fees vary based on location and the size of your order. Please submit a wishlist and we will contact you about delivery and collection.
9. Can I collect the hire items from your warehouse?
Yes, we are happy for you to collect and return the rental items to our warehouse with prior arrangement. You will need a suitable vehicle that can accommodate the items and are responsible for ensuring they are securely transported for the journey.
10. What if an item is damaged during my event?
We understand that accidents can happen. If an item is damaged, please inform us as soon as possible and include images where possible. Charges may apply for repair or replacement, depending on the extent of the damage. Always check the inventory items upon arrival to ensure everything is in good condition as stated by our contract.
11. Do we need to clean the items before returning them?
While you don’t need to fully clean the items, we kindly ask that any food waste is scraped off before returning them.
12. Do I have to pay the cleaning and restocking fee if I can clean the items myself?
A cleaning and restocking fee is applied to every order. This ensures that all items are thoroughly inspected, cleaned, and prepared to meet our high standards before being rented out again.
13. Can I ask to customise the items I hire?
Yes, for specific items we can offer customisation options, including custom signage and branding. Please contact us to discuss your specific requirements. Note that customisations come at an extra cost.
14. Do you do bespoke and custom builds?
Yes, we do! If you would like a custom backdrop, custom signage, or a unique prop, our creative builds team is on hand to create something extra special for your event. As these are unique, they are priced on a case-by-case basis.
15. What is your cancellation policy?
Our cancellation policy varies depending on the notice period provided. Our orders require a 50% non refundable deposit to secure the booking. For detailed information on cancellations and refunds, please refer to our terms and conditions.
16. How do I pay for my order?
Once you have reviewed and are happy with your proposal, a member of the Onkoi team will send across a payment link, you will be able to proceed with payment using credit/debit cards, bank transfers, and online payment platforms. A 50% deposit (non-refundable) is required to secure the booking. Full payment is required to finalise your booking.
17. Do you offer package deals or discounts?
Yes, we offer package deals on certain collections of items. You can view the different packages we offer on our website on the ‘packages’ page. We are working to create more packages to make available to you.
18. Do you offer large drapery installation services?
We do! Our team is experienced in installing drapery from ceilings and working in various venues. We recommend confirming with your venue whether large installations are permitted and if they can accommodate drapery attachments.
If you have any other questions, please don't hesitate to contact us at hello@onkoi.co.uk. We're enthusiastic about creating top notch events and are here to help make yours a success!